When you make changes to a property site, Facebook will sometimes cache the old information and display it instead.  If your client states that the link has old information on Facebook, this could be the cause.  You can debug the link to force Facebook to pull the new information.

How to clear Facebook cache

Click the steps below for a detailed walk-through:

    Step 1: Go to the property site

    Step 2: Click on the Marketing Kit tab on the left

    Step 3: Scroll down to the Facebook Social Media Flyer Tiles

    Step 4: Click "debug"

    Step 5: Click "Debug" again on the Facebook for Developers page that opens

    Step 6: See updated information on new Facebook post


Step 1: Go to the property site that is having issues when posting to Facebook.

Step 2: Click on the Marketing Kit tab on the left-hand side of the page.

Step 3: Scroll down to the Social Media Flyer Tiles section and locate the Facebook tiles.

Step 4: Click the "debug" hyperlink just below the Refresh button.

Step 5: This will take you to the Facebook for Developers page where you will see the property site link.  Click "Debug" to the right of the property site link.

Step 6: Once you have debugged the link, your client can start a new Facebook post and see the updated information.  They must start a new post and not edit the previously shared Facebook post.

For any additional questions, our Support team is ready to help you!

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