Products within the System Product Categories section are special products used by the system to complete upgrades, renewals, or an automated travel charge. These can be extremely helpful to streamline parts of your business. Whether your client wants to upgrade from Delivery Only to a Marketing Kit, or they need to renew a custom domain name, they can do this on their own without the need to reach out to you directly! Additionally, you can change the names of each of these system products to customize them to fit your business. Let's take a look at how each of these system products work for you and your client!
Delivery Site to Marketing Kit Upgrade
When you purchase Delivery Only for a client, you can allow them to upgrade to the full Marketing Kit on their own! You can set a cost to charge your client for the upgrade and when they purchase this, we will automatically deduct the credits from your account. For example, if you paid the 5 credits for Delivery Only and your client chooses to purchase the upgrade, we will then deduct the additional 10 credits from your account for the Marketing Kit.
Setting up Marketing Kit upgrade product -
If you go to your Shopping Cart page, you will see the Delivery Site to Marketing Kit Upgrade product in the System Product Categories section. To enable the option for your clients to upgrade, you will need to switch the product Status to "Active". Once you have done that, you can enter in the price that you would like to charge your clients for the upgrade. Note: regardless of what you charge your client, the cost in credits that are automatically deducted from your account will remain the same.
What your clients will see -
When you have purchased Delivery Only for your client, they have 3 ways to upgrade. First, they can go to the Site Activation tab and click the "Upgrade" button in the "What's Next?" section. Second, they can go to the Marketing Kit tab and click the "Upgrade" button that appears at the top of the page. Finally, they will be given the chance to upgrade from the Download Media page.
Site Activation tab:
Marketing Kit tab:
Download Page:
All options will take them to your order form where they can complete their purchase. Once the upgrade purchase is complete, your client will be able to see the total Marketing Kit for that property! Note: once their purchase is complete, we will automatically deduct the credits from your account for the upgrade.
Marketing Kit Annual Renewal (1 yr)
When a Marketing Kit is purchased, it will expire after 1 year. To prevent you having to monitor each site for your clients and renew when needed, your clients can see when their Marketing Kit is up for renewal and purchase that renewal themselves! When your client chooses to renew a Marketing Kit, we will automatically deduct the credits from your account.
Setting up Marketing Kit Annual Renewal Product -
When you go to your Shopping Cart page, you will see the Marketing Kit Annual Renewal in the System Product Categories section. To enable the option for your clients to renew a Marketing Kit, you will need to switch the product Status to "Active". Then, you can choose the amount that you would like to charge your client for the renewal. You can charge any amount that you would like, as well as, allow renewals to be free to your client. Note: regardless of what you charge your client for the renewal, we will automatically deduct 15 credits from your account for the Marketing Kit.
What your clients will see -
When your client has a Marketing Kit that is about to expire, they will see an "Expiring Sites" section on their Dashboard page. They will also see the option to purchase renewal on the Site Activation tab in the "What's Next?" section.
Dashboard Page:
Site Activation tab:
Once your client clicks the "Purchase Renewal" button, they will be taken to your order form to complete their purchase. After their payment has processed, their Marketing Kit for that property will be renewed for another year! Note: Once their purchase is complete, we will automatically deduct the 15 credits from your account.
Custom Site Domain Name Renewal (1 yr)
Custom domain names purchased for property sites are only active for 1 year. Previously, you would have to renew these custom site domain names for your clients. Now, your clients have the ability to purchase those domain renewals as well! When your client purchases the custom site domain name renewal, we will automatically deduct the credits from your account.
Setting up Custom Site Domain Name Renewal product -
On your Shopping Cart page, you will see the Custom Site Domain Name Renewal product in the System Product Categories section. To allow your clients to purchase a site domain name renewal, you will need to switch the product Status to "Active". Then, you can enter in the amount that you would like to charge your clients for the site domain name renewal. Note; regardless of the amount that you charge your client for the renewal, we will automatically deduct 25 credits from your account for the site domain name renewal.
What your clients will see -
When your client has a site domain name that is up for renewal (expiring within 30 days), they will see it listed in the Expiring Site Domains section on their Dashboard page. They will also see the option to renew on the Site Design tab in the Friendly Web Addresses section. If they would like to renew the site domain name for another year, they will click the "Buy" button.
Dashboard Page:
Site Design tab:
Once your client clicks "Buy", they will be taken to your order form to complete their purchase and their custom site domain name will be renewed for another year! Note: once the purchase is complete, we will automatically deduct the 25 credits from your account for the custom site domain name renewal.
Travel Fee
On your Shopping Cart page, you will see a Travel Fee product in the System Product Categories section. This product is automatically created when you have Service Areas set up. The price of the Travel Fee product that is charged to your client is dependent upon how you have your Service Areas set up. For help setting up Service Areas, view our help article here.
Note: to ensure that your clients are able to upgrade/renew, we recommend turning on auto-purchase of credits. For steps on how to do this, click here.
For any additional questions, our Support team is ready to help you!
Phone/Text: 509-515-3338
Email: [email protected]